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The Customer Journey

With the exception of claims handling, Cavere control and manage the entire customer journey for an insurer end to end. Each stage or element of the journey can be bespoke to each insurer or underwriter, be that by branding or underwriting rules. Click on each element of the diagram below for more information.

Broker Submits application on Magenta

Our application system, Magenta is web based and allows the Broker or agent to submit applications online in minutes with contract certainty at the point of sale

Policy Fulfilment

Cavere fulfill the policy and send the policy documents and schedule directly to the customer. Reducing the administration burden for the broker.

Premium Collection

Cavere collect all premiums directly from the customer so there is no need to hold client money or use a third party premium credit firm. Cavere do not charge the customer for payment by direct debit, credit or debit card.

Mid-term Adjustments

Cavere manage all mid term policy adjustments directly with the customer.

Renewal Invitations

Cavere manage all renewal invitations directly with the customer so the broker reduces the time needed to maintain the customer on cover.